REFUND POLICY –
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We have Shipped the wrong item/wrong size/wrong address (different from provided information) / damaged item (the damage can be seen clearly). |
Replace or full refund |
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Poor printing quality and/or wrong position of printing. 1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality of the print file and distort it. 2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Upside down: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted. 3: Peeling Print: Print coming off in pieces. 4: Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs from the artwork.
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Replace or full refund |
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The actual product is quite different from the announced size: the actual product is more than
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Replace or full refund |
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Quality cannot satisfy customer’s requirements. 1: Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. 2: Stains: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. 3: Under-base Issue: White under base visible either on the edges or on the print.
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Replace or full refund |
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The product is out of stock If customer place an order with Swanky Frog, but the product is out of stock, and we haven't notified customer in advance.
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Full refund + compensation |
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Logistics guarantee Under normal conditions 1. Parcel is lost during shipping. 2. Logistic is not updated for 20 days. |
Replace or full refund |
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Categories |
Average fulfillment time |
Fulfillment time commitment |
Standard Shipping |
Fast Shipping |
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Men's clothes – Women’s Clothes |
2-5 Business Days |
7 Business Days |
7- 15 Business Days |
7-10 Business Days |
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Categories NOT AVAILABLE RIGHT NOW! |
Average fulfillment time |
Fulfillment time commitment |
Standard Shipping |
Fast Shipping |
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SHOES – HOME ITEMS - ACCESSORIES |
5 -10 Business Days |
14 Business Days |
15 -- 19 Business Days |
15 --19 Business Days |
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received.
And the customer should provide the Swanky Frogs - Unique QR code or shipping list and details.
For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@SwankyFrog.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at Support@SwankyFrog.com.
Shipping Promise
If the items are lost in delivery or logistic is not updated after 30 days under normal conditions, SwankyFrog will give a full refund or resend.
Parcel is lost during shipping. Logistic is not updated for 20 days.
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. so that we can evaluate the issue and make it right.
Exchanges
We will make the product you order, please ensure you have checked the Size Chats for every product – check the sizes carefully.
We make to YOUR ORDER - – it’s made from taking an length of fabric – cutting – printing – sewing/making – inspection – packing and shipping- if we have made a mistake or the product is not as we described – claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received.
Packages damaged, all claims must be submitted no later than 72 hours after the delivered time.
You can contact us at Support@SwankyFrog.com to report issues and we will respond.
Refunds
If we have made a mistake or the product is badly made or printed – and we have agreed after your claim is processed and we a agreed to the claim and approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
CONTACT INFORMATION
Questions about the REFUND POLICY should be sent to us at support@SwankyFrog.com